How do you ensure your business avoids unpleasant surprises?

Last year, the tragic news that many people had become infected with Listeria hit the headlines around the world. One outbreak was traced to a food company which was shut down immediately. Read more

There are many examples like this, maybe not always so shocking, but all too often we hear that a company has had significant problems due to quality assurance issues.

There are many ways to protect your business against such issues. Most food companies implement systems to ensure that specific requirements are set for each product’s quality levels and ensure that all necessary quality tests are conducted and documented. Most of the current solutions implemented in this area are manual and paper-based, and lack functionality for management and control of the production to follow the specified procedures.

The team at Operator Systems has worked together with three food companies for more than three years working on the development and commissioning of a standard system that meets all the QA demands across different food sectors.

We came to the conclusion that a good and efficient quality assurance system needs to be easy to implement and maintain, and simple to use for users either from the production or QA department. The system must be secure so all quality assurance actions can be included in the QA process, from goods receipt to the finished product being delivered and the potential handling of subsequent customer complaints. That is why it needs to be strongly integrated with all the applications across the whole supply chain execution.

Working together with our customers has resulted in the Operator QA module, which documents the quality of the products produced in relation to the demands from customers, authorities and internal standards. Operator QA also integrates requirements to subcontractors involved in the process as a mandatory step when approved documentation must follow the incoming materials. The system is designed as a highly customisable standard quality assurance system. Because all information is reported in one place, new requirements and changes can easily be implemented.

Operator QA has its own built-in QA security with user security and intuitive workflows and with alerts that control the process. Through this you can track and monitor the process from start to finish and see and document all processes have been followed and documented as described.

Making a business case for implementing such a system seems to be straight forward, as a possible consequence of failure to meet quality requirements may actually determine the survival of company. With the Operator QA solution you can assure your customers that you can deliver the quality you have agreed to, at the lowest possible cost.